OnTrac is a leading provider of same-day and next-day delivery services, partnering with over 7,000 independent contractors to deliver packages for some of the world's largest retailers. Their integrated hub-and-spoke delivery network reaches 70% of the U.S. population across 35 states and Washington, D.C.
OnTrac offers a package tracking service that allows customers to monitor their shipments in real-time. By entering the tracking number on their official website, customers can view the latest status of their packages.
Text your tracking number to 205.855.5110. You’ll receive OnTrac track package updates via text message (message and data rates may apply).
Head to the OnTrac Tracker page. Enter your tracking number in the provided field and click "Track Your Package" to see the latest status.
The carrier’s mobile app guarantees tracking convenience on the go. Scan the tracking barcode or enter the number to see the status of your package.
This add-on service provides extra features like signature confirmation and timely alerts for peace of mind.
OnTrac tracking numbers are unique identifiers for shipments. They are 15 characters long and typically start with
Examples
Tracking a package without a tracking number is not possible. If you don't have a tracking number, contact your retailer for this information.
Common tracking statuses include
Delays can occur due to various factors, including truck breakdowns, accidents, bad weather conditions, and staffing fluctuations. If your package is delayed, OnTrac works to deliver it safely and soon.
If you encounter delivery issues, use OnTrac's Virtual Chat Assistant, Wink, to create a ticket for investigations. If you have already submitted an inquiry and it has been more than 2 business days with no updates, please contact your retailer for next steps.
Delivery times depend on the service type and destination. Standard shipping typically takes 3–5 business days, expedited shipping is faster, and same-day delivery is available in certain regions.
OnTrac provides a range of shipping services, including OnTrac Ground, OnTrac Express, and OnTrac Ground Essentials, designed to meet various shipping needs, from standard deliveries to expedited and cost-effective options.
The largest alternative carrier network in the country, up to 2 days faster and 30% less expensive than legacy carrier ground services.
2-3 day delivery coast-to-coast, 7-days/week—with rates for packages starting under 1 pound.
Cost-effective deferred delivery using OnTrac’s 7-day/week, coast-to-coast network.
OnTrac primarily operates within the United States and does not offer international shipping services. For international deliveries, consider using other carriers that specialize in global shipping.
To contact OnTrac Customer Service, you can text "track my package" to 205.855.5110, chat with a representative on their website, or call 800-334-5000 for general inquiries.
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