This is the state-owned company that runs the postal service in China. It offers a wide range of services, including regular and registered mail, express mail, parcel delivery, and logistics services. It also provides financial services like savings accounts and insurance.
With a vast network covering the entire country, the company plays a crucial role in connecting people and businesses across China, handling both domestic and international deliveries. With so much being sent internationally, it’s no surprise that people worldwide rely on their tracking to keep tabs on their parcels.
To check the status of your delivery, you have two options. You can either use the provider’s site or a third-party service that can often provide additional details and updates.
A typical China Post tracking number follows a format of 13 characters, consisting of:
Here are some examples of China tracking post numbers:
Unfortunately, there’s no reliable way to track China Post packages without a tracking number.
Here’s what you can do depending on your situation:
Alternatives to tracking China Post:
As they can be cryptic, we’ll break down some common statuses to ease your worries:
Your package is officially in the postal system!
Your package is moving, heading to the export point for international travel.
This doesn’t mean your specific package is opened. It refers to either reaching a processing center or a larger container (including your package) being inspected by customs.
Your package is officially leaving for its final destination.
Your package has landed in the destination country and is now within their postal system.
The statuses are the same for China Post EMS tracking, large packages, international delivery, and other services
The provider offers a range of options to get your package from point A to point B. What is China Post shipping services anyway? Let’s take a closer look.
If you’re pressed for time, this is your go-to for expedited deliveries. EMS handles both domestic and international shipments for documents, parcels, and other goods. It provides door-to-door service, online tracking, and guaranteed delivery times, serving individuals, businesses, and e-commerce platforms. China Post tracking EMS is also perfect for valuable items. Delivery time is 3–7 days (+2 days for remote areas).
Faster delivery times than standard airmail at a more competitive price point. It delivers documents, letters, and goods and is highly prioritized globally. The Global Express Service offers the fastest door-to-door delivery to over 220 countries with guaranteed shipping times. The Economy Express Service, ideal for shipments over 45 kg, is cheaper and covers Asia, Australia, the Middle East, the USA, and major European countries, with a slightly longer delivery time.
This option is ideal for larger packages weighing between 2 kg and 30 kg at an economical price. There are two types: normal mail, which is cheaper but lacks tracking, and registered mail, which is slightly more expensive and includes tracking. Packages can be shipped via Air Parcel (5-30 days), SAL (sea, land, or air; 5-30 days), or Surface Parcel (railway, automobile, or ship; over one month).
A reliable option for sending letters and small packages under 2 kg with tracking information. It ships to 176 countries and regions. It’s relatively cheap, with delivery to the USA costing under $10. Average delivery time is 16-35 days, but factors like public holidays can extend this to 35-60 days. Yet, it’s a good choice for non-urgent items where you still want peace of mind.
The most budget-friendly option, perfect for lightweight items under 2 kg. Yet, keep in mind that the tracking number China Post is often unavailable for this service (supports tracking if registered). Packages can be sent via Air, Surface Air Lifted (SAL), or Surface, with Air and SAL being faster options (40-70 days for Surface).
Their shipping options vary, and the cost depends on service type, weight and dimensions, and destination country.
How you can estimate shipping rates:
China Post website: While it might not have a universal rate calculator, it provides information on service options and their general costs.
Online rate calculators: Third-party websites offer rate calculators specifically for this postal operator. Good for getting a rough estimate.
Here’s a breakdown of the China Post delivery process to get your package on its way:
Pick your pace (and price).
Secure your items well with boxes, bubble wrap, or paper.
Bring your packed and labeled package to a postal service office.
Pay and track: Settle the fee, get a receipt with a tracking number (for most services), and track your package online.
Double-check labels and forms, avoid prohibited items, and consider insurance for valuables.
A quick rundown of what’s off-limits:
Always check the latest list of internationally prohibited items or their site.
Once shipped, recipient info usually can’t be changed with this provider. China Post services tracking lets you locate your parcel, so you’ll know when it reaches the destination country. Then, contact the local carrier about a possible address change (but success depends on their policy).
The delivery time isn’t exact, but here’s a quick overview:
Choose China Post air parcels service for faster delivery.
Expect longer waits during holidays. For more info, contact customer service directly.
The operator handles packages within the country and partners with local postal services to complete the final leg. So China Post service track is possible until it arrives in your country, then switch to your local postal service’s tracking system.
Who delivers China Post in USA? USPS will likely be your final delivery partner.
Returning a package with this postal services provider is tricky. Usually, the seller handles returns and provides a label. Contact them first. If you must use the same operator’s services, expect higher costs and complexity compared to domestic returns. Consider other carriers before you proceed.
Here’s what to do if your delivery hasn't reached you:
China Post Rastreo: Double-check for updates. Use the best China Post tracking services to be sure.
Contact seller: Ask them to investigate or offer a solution.
Open dispute: Platforms like eBay might offer dispute options.
If the operator says delivery failed, it means they couldn’t reach you (wrong address / no answer). Act fast! Contact them to arrange redelivery within 2 weeks, or it goes back to the sender.
The operator offers compensation for lost or damaged packages under certain conditions, but it’s not always straightforward.
Registered mail only gets compensation (a limited amount).
Declare higher value for higher compensation (fees apply).
Proof needed (receipts, photos).
Contact the local office for the claim process.
Consider seller insurance for valuable items.
Here are some ways to get in touch:
Due to language barriers and potential time zone differences, responses from their customer service might be slow.
The China Post phone number for international inquiries is (+86)10-11185. Dial their official service number 11185 when in China.
Another option is to reach out to them at [email protected].
While we’re not affiliated with the postal provider directly, our website helps you navigate their services, find information, and track your packages.
