FTD, established in 1910, is a premier provider of floral arrangements and gift items, offering a vast selection of bouquets, plants, and gift baskets for various occasions.
FTD provides tracking services for orders placed through their platform. Customers can monitor the status of their deliveries by entering the tracking number associated with their order.
Text your tracking number to FTD's designated number. You’ll receive updates via text message (message and data rates may apply).
Head to the FTD website. Enter your tracking number in the provided field to view the current status of your delivery.
The FTD mobile app allows you to track your order conveniently. Enter your tracking number to see the status of your delivery.
This add-on service provides extra features like delivery notifications and updates for peace of mind.
To track your FTD Express package
FTD tracking numbers typically consist of a combination of letters and numbers. The exact format may vary, but they are designed to uniquely identify and track your order throughout the delivery process.
Without a tracking number, it is challenging to track an FTD Express package. The tracking number is essential for accessing detailed information about your order's status.
Common tracking statuses include
Delays can occur due to various factors, including high order volumes during peak seasons, weather conditions, or logistical challenges. If your package is delayed or status updates are not progressing, consider contacting FTD customer service for assistance.
FTD offers various delivery options, including same-day delivery for orders placed by specific times. Standard delivery times may vary based on the recipient's location and the selected delivery method.
FTD collaborates with various shipping partners, including FedEx®, UPS®, USPS®, and local florists, to deliver flowers and gifts. This network ensures timely and fresh deliveries across the United States and internationally.
Same-day delivery is available for orders placed by 2 pm in the recipient’s time zone on weekdays and 1 pm on weekends.
Standard delivery times may vary based on the recipient's location and the selected delivery method.
FTD has expanded its services to more than 150 countries worldwide, ensuring that arrangements are prepared and delivered by local florists in the recipient's area.
If you encounter issues with your delivery
For product inquiries, order tracking, customer care questions, or to unsubscribe from our mailing list, please visit customer service for the brand of your order
Misplaced packages can be stressful. Here are the steps you can take to locate your missing package
Here’s a quick reference for reaching the operator for different needs
You can reach FTD Express at (800) 736-3383 for general inquiries. If you're outside the U.S. and Canada, please call (630) 719-7756. For FTD Member Services, contact (800) 788-9000, ext. 2; for Mercury Technology Assistance, call (800) 788-9000, ext. 3; for FTD Florists Online / Mercury Online Customer Service, dial (800) 576-6721; and for FTD Marketplace Customer Service, call (800) 767-4000, ext. 3. For FTD Flower Exchange Customer Service, use (800) 767-4000, ext. 4.
You can FTD Member Services at for assistance.
