DHL is the leading global brand in the logistics industry, offering a comprehensive range of services, including international express, freight transportation, supply chain management, and e-commerce solutions. With approximately 395,000 employees across more than 220 countries and territories, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. The company is headquartered in Bonn, Germany.
DHL provides a robust tracking system that allows customers to monitor their shipments in real-time. By entering a unique tracking number, customers can access detailed information about their shipment's status, location, and estimated delivery time. This service ensures transparency and peace of mind throughout the shipping process.
Text your tracking number to 28777. You’ll receive DHL track package updates via text message (message and data rates may apply).
Head to the DHL Tracker page. Enter your tracking number to view detailed tracking information for your package.
The carrier’s mobile app guarantees tracking convenience on the go. Scan the tracking barcode or enter the number to see the status of your package.
This add-on service provides extra features like signature confirmation and timely alerts for peace of mind.
To track your DHL package
If you don't have a tracking number, contact the sender or merchant for assistance.
DHL tracking numbers vary in format depending on the service used
Ensure you enter the tracking number exactly as provided, including any letters or special characters.
Tracking a DHL package without a tracking number is challenging. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific DHL business unit in charge of the shipment. It's advisable to contact the sender or merchant for assistance.
Common DHL tracking statuses include
Delays or stagnant statuses can occur due to various reasons, including weather conditions, customs processing, or operational backlogs. If your shipment hasn't arrived within the expected timeframe, contact the sender or merchant to initiate an investigation.
Delivery times with DHL vary based on the service chosen and the origin and destination of the shipment. For example, DHL Express offers expedited services, while DHL eCommerce may have longer delivery times, especially for international shipments. It's best to consult the specific service details or contact DHL customer service for precise delivery timeframes.
DHL provides a wide range of shipping services, including international express, air freight, ocean freight, European road freight, contract logistics, and eCommerce solutions. These services cater to various shipping needs, from small parcels to large freight shipments.
This service is perfect for fast delivery of documents and parcels worldwide, ensuring timely and secure delivery.
DHL Air Freight prioritizes speed, delivering goods quickly across international borders.
DHL Ocean Freight offers sea transport for large shipments, providing a cost-effective solution for bulk goods.
To contact DHL customer service in the United States
If you encounter delivery issues
Delays can occur due to
If your shipment hasn't arrived within the expected timeframe, contact the sender or merchant to initiate an investigation.
Misplaced packages can be stressful. Here are the steps you can take to locate your missing package
Here’s a quick reference for reaching the operator for different needs
For DHL Express U.S. Customer Service, call 1-800-225-5345 (1-800-CALL DHL). For DHL eCommerce Sales and Business Support, call 1-800-805-9306.
You can reach DHL eCommerce Customer Service via email at [email protected]. For scheduling a pick-up or ordering supplies, email [email protected]. For media relations, contact [email protected].
