Nova Poshta is a private Ukrainian postal and courier company established in 2001. It offers a comprehensive range of logistics services for both individuals and businesses, including express delivery of documents, parcels, and cargo. The company operates an extensive network of over 8,700 branches across Ukraine and has expanded its presence to 16 European countries, including Poland, Lithuania, Czechia, Germany, Romania, Moldova, Slovakia, Estonia, Latvia, Hungary, Italy, Spain, Great Britain, France, Austria, and the Netherlands.
Nova Poshta provides a tracking service that allows customers to monitor the status of their shipments in real-time. By entering the unique tracking number associated with a parcel, customers can access detailed information about its current location and delivery status.
To track a Nova Poshta package: Visit the official Nova Poshta website. Locate the "Track Your Shipment" section on the homepage. Enter your unique tracking number in the designated field. Click on the "Track" button to view the current status of your shipment.
A Nova Poshta tracking number typically consists of 14 digits. This unique identifier allows customers to monitor the status of their shipments in real-time.
Tracking a Nova Poshta package without a tracking number is not possible. The tracking number is essential for accessing detailed information about the shipment's status.
Delivery times within Ukraine vary based on the destination: Within one city: up to 1 day, Between regional centers and large cities: 1–2 days, To remote settlements: up to 3 days. For international deliveries, the time frame depends on the destination country and the specific service chosen.
Delivery times are influenced by factors such as the destination, service type, and any customs procedures for international shipments. For precise delivery times, it's recommended to use the delivery time calculator available on the official Nova Poshta website.
Nova Poshta offers a variety of shipping services, including: Express delivery of documents, parcels, and cargo within Ukraine and internationally. Courier delivery to an address in Ukraine. Automated parcel terminals for convenient parcel pickup. Money transfers to bank cards or in cash at any Nova Poshta branch. NP Shopping service for purchasing goods from online stores worldwide and delivering them to Ukraine.
Nova Poshta provides international shipping services to various countries, including the United States, Italy, Turkey, China, the UK, Germany, Poland, France, and Spain. The cost of delivery depends on the weight of the package: 0-1 kg: from $5, 1-5 kg: from $4, 5-30 kg: from $3.5.
Common tracking statuses include: "In Transit": The package is on its way to the destination. "Delivered": The package has been successfully delivered. "Awaiting Pickup": The package is ready for pickup at a designated location. "Exception": There is an issue with the delivery, such as a delay or address problem.
Delays or issues with Nova Poshta packages can occur due to various reasons, including: Customs procedures: International shipments may experience delays during customs clearance. Incorrect address information: Missing or incorrect address details can lead to delivery issues. High shipment volumes: Peak periods can result in longer processing times. Weather conditions: Severe weather can impact delivery schedules.
If you encounter issues with your delivery: Check the tracking information for updates. Contact Nova Poshta customer service for assistance. Ensure that the recipient's address details are accurate. Consider using the "Call a Courier" service for convenient parcel pickup.
You can contact Nova Poshta customer service through the following methods: For private clients: Call 0 800 30 79 79 For legal entities: Call 0 800 30 49 49 Email: [email protected] Address: 03026, Kyiv, Stolychne shosse, 103, building 1, floor 9. For international inquiries, Nova Poshta has contact centers in several countries, including Poland, Germany, the Czech Republic, Romania, Slovakia, Latvia, Estonia, Hungary, Moldova, Italy, France, Austria, the United Kingdom, and the Netherlands. Each country has its own contact number for customer service.
