Asiana Airlines' cargo division underwent significant changes in 2024 and 2025. In August 2024, Asiana Airlines sold its cargo unit to Air Incheon for 470 billion won ($342 million), a move required by competition regulators for the merger with Korean Air. Following this acquisition, Air Incheon rebranded itself as Air Zeta on August 1, 2025, and integrated Asiana's cargo operations, including its fleet and staff. As of August 1, 2025, Air Zeta operates the cargo services previously managed by Asiana Airlines. For inquiries related to cargo services, customers should contact Air Zeta directly. Please note that Asiana Airlines no longer manages cargo operations, and all cargo-related services are now handled by Air Zeta.
Tracking your Asiana Airlines Cargo shipment is essential for staying updated on its status. You can easily track your cargo through the Air Zeta website or by contacting their customer service for assistance.
Text your tracking number to receive updates via SMS. Standard message rates may apply.
Visit the Air Zeta tracking page. Enter your tracking number to view detailed information about your shipment.
Use the Air Zeta mobile app to track your cargo on the go. Enter your tracking number for real-time updates.
This service provides enhanced tracking features, including notifications and delivery confirmations.
Tracking numbers are unique identifiers that allow you to follow your cargo's journey. Always ask the sender for the tracking number if you don’t have it readily available.
Examples
Air Zeta tracking numbers typically consist of 12 to 15 characters, including letters and numbers.
Air Zeta provides various statuses to show where your cargo is and what’s happening with it.
For Air Zeta cargo tracking, look for the tracking number on the receipt, shipping confirmation email, or package label provided by the sender.
You cannot directly track a package without a tracking number using the standard tracking system. However, contacting Air Zeta customer service may provide assistance.
Air Zeta delivery times vary based on the destination and service selected. Generally, domestic deliveries take 1-5 business days, while international shipments may take longer.
Air Zeta offers a variety of shipping services tailored to meet your needs, whether you require express delivery or standard shipping options. Let’s explore the available services.
This service is ideal for urgent shipments, ensuring fast delivery within 1-3 business days.
Standard shipping typically takes 3-7 business days, making it a cost-effective option for non-urgent deliveries.
International shipping options are available for global deliveries, with varying transit times based on the destination.
Freight shipping services are available for larger shipments, providing competitive rates for bulk deliveries.
Package pickup services are available for convenience, allowing you to schedule pickups at your location.
You can schedule a pickup through the Air Zeta website or by contacting customer service for assistance.
Misplaced cargo can be stressful. Here are the steps you can take to locate your missing package
Moving? Changing your address with Air Zeta is easy
Air Zeta shipping rates vary
Returning a package with Air Zeta can be complex. Usually, the seller handles returns and provides a label. Contact them first for instructions. If you must use Air Zeta’s services, expect higher costs and complexity compared to domestic returns.
Most locations of Air Zeta operate within these hours
Air Zeta holidays are non-working. It’s always a good idea to double-check the specific hours of your local office.
Here’s how to reach customer support if you need any help
