Track SpeedPAK Package

SpeedPAK

SpeedPAK is a cross-border delivery service developed by Orange Connex Ltd., primarily in collaboration with eBay, to facilitate efficient and reliable shipping from China to destinations worldwide. Launched in 2018, SpeedPAK has been specifically designed to enhance the logistics and delivery experience for eBay's international buyers, streamlining cross-border transactions.

SpeedPAK Tracking

SpeedPAK provides tracking services for shipments, allowing customers to monitor their packages throughout the delivery process. Tracking information can be accessed through the official SpeedPAK website or by contacting their customer service.

Track via Website

Visit the official SpeedPAK website, navigate to the tracking section, enter your tracking number, and click "Track" to view real-time updates on your shipment.

Track via Phone

You can also contact SpeedPAK customer service for assistance with tracking your package.

Mobile App Tracking

Use the SpeedPAK mobile app to track your packages conveniently on the go.

What Does a SpeedPAK Tracking Number Look Like?

SpeedPAK tracking numbers typically start with "ES" for Standard Service or "EE" for Economy Service, followed by a series of numbers and letters. For example, a Standard Service tracking number might look like "ES1000036189984NG01010001G0A".

Can I Track SpeedPAK Packages Without a Tracking Number?

Unfortunately, you cannot track a SpeedPAK package without a tracking number. The tracking number is essential for accessing detailed information about your shipment's status and location.

How Long Does SpeedPAK Delivery Take?

Delivery times vary depending on the service chosen

  • Standard Service Typically delivers within 8–12 business days.
  • Economy Service Typically delivers within 10–15 business days.

Please note that these are estimated delivery times, and actual delivery may vary due to factors such as customs processing and local delivery conditions.

SpeedPAK Delivery Times

As mentioned, delivery times for SpeedPAK services are

  • Standard Service 8–12 business days.
  • Economy Service 10–15 business days.

SpeedPAK Shipping Services

SpeedPAK offers two main shipping services: Standard Service, which provides end-to-end tracking and is suitable for customers seeking reliable delivery within a reasonable timeframe, and Economy Service, which offers partial tracking and is ideal for cost-conscious customers who are willing to wait a bit longer for delivery.

International Shipping with SpeedPAK

SpeedPAK operates in over 50 countries, including the United States, United Kingdom, Australia, Canada, and key European nations. This extensive network ensures that customers worldwide can benefit from SpeedPAK's shipping services.

Common SpeedPAK Tracking Statuses

Some common tracking statuses you might encounter include

  • Order Received The shipment has been received by SpeedPAK.
  • Departed Warehouse The package has left the warehouse and is en route.
  • Import Customs Clearance Completed The package has cleared customs in the destination country.
  • Destination Port Arrival The package has arrived at the destination port.
  • Delivered The package has been successfully delivered to the recipient.

Why Is My SpeedPAK Package Delayed or Stuck?

Delays or stagnation in tracking updates can occur due to various reasons, including

  • Customs Processing Packages may be held up in customs for inspection or clearance.
  • High Shipping Volumes Peak seasons can lead to increased shipping volumes, causing delays.
  • Weather Conditions Adverse weather can disrupt transportation and delivery schedules.

Problems With Delivery — What to Do?

If you encounter issues with your delivery, wait for 24–48 hours as sometimes tracking information updates may be delayed. Contact the seller to confirm shipment details, and if the issue persists, reach out to SpeedPAK for assistance.

How to Contact SpeedPAK Customer Service

You can contact SpeedPAK customer service through the following methods

  • Email [email protected]
  • Phone
    • Mainland China: 400 126 0008
    • Hong Kong SAR: 852 30183458
  • Office Address 7th Floor of Building A, 523 Loushanguan Rd, Hongqiao International Center, Changning District, Shanghai, China

Customer service is available from Monday to Saturday, 9:00 AM to 6:00 PM (excluding public holidays).