Poste Italiane S.p.A. is Italy's national postal service provider, offering a comprehensive range of services including mail and parcel delivery, financial and insurance products, payment systems, and telephony. Established in 1862, it has grown to become the largest service distribution network in Italy, operating approximately 12,800 post offices and employing around 120,000 staff members. The company serves over 35 million customers across the country.
Poste Italiane provides a tracking service for parcels and registered mail, allowing customers to monitor the status and location of their shipments in real-time. This service is accessible through the official Poste Italiane website.
Visit the official Poste Italiane website and navigate to the "Cerca spedizioni" section. Enter your shipment code and click "Cerca" to view the status.
Use the Poste Italiane mobile app to track your packages on the go. Simply enter your tracking number to get updates.
If you need assistance, contact Poste Italiane customer service for help with tracking your package.
A Poste Italiane tracking number typically consists of a series of letters and numbers, such as "RR123456789IT" for registered mail or "CP123456789IT" for parcels. The exact format may vary depending on the type of service used.
Without a tracking number, it is not possible to track a Poste Italiane package. The tracking number is essential for identifying and monitoring the status of your shipment.
Common tracking statuses include
Delays or status updates indicating a package is "stuck" can occur due to various reasons, such as high volume of shipments during peak periods, customs processing for international shipments, address issues, or operational disruptions.
Delivery times with Poste Italiane vary based on the type of service chosen and the destination. For example, standard mail within Italy typically takes 1-3 business days, while international shipments may require longer.
Poste Italiane offers a variety of shipping services, including Standard Mail, Express Services, International Shipping, Registered Mail, and Parcels. Detailed information on each service is available on the official website.
Reliable delivery for everyday correspondence, typically taking 1-3 business days within Italy.
Faster delivery options for urgent shipments, often providing next-day delivery for domestic shipments.
Global delivery solutions for sending items abroad, with delivery times and costs varying based on the destination.
If you encounter delivery issues
To contact Poste Italiane customer service
Here’s a quick reference for reaching the operator for different needs
You can reach Poste Italiane Customer Service at +39 06 4526 3322, available from Italy and abroad, Monday to Saturday, from 8:00 AM to 8:00 PM, excluding holidays.
For email inquiries, you can contact [email protected] for general customer service or [email protected] for PosteMobile services. Business clients can reach out at [email protected].
