Nexive is an Italian logistics company specializing in the transport and delivery of goods, particularly for the e-commerce sector. Established in 1998 as TNT Post Italia, it rebranded to Nexive in 2014. In 2021, Nexive was acquired by Poste Italiane, Italy's largest postal service company. Nexive offers door-to-door delivery services both domestically and internationally, partnering with global carriers to provide comprehensive logistics solutions.
Nexive provides a tracking service that allows customers to monitor the status of their shipments. By entering the unique tracking number associated with a package, customers can receive real-time updates on its location and estimated delivery time. This service is accessible through Nexive's official website.
Text your tracking number to receive updates via text message (message and data rates may apply).
Head to the Nexive Tracker page. Enter your tracking number to view detailed tracking information for your package.
The carrier’s mobile app guarantees tracking convenience on the go. Scan the tracking barcode or enter the number to see the status of your package.
This add-on service provides extra features like signature confirmation and timely alerts for peace of mind.
Tracking numbers typically consist of 8 to 13 characters, combining letters and numbers. For example
Examples
Tracking a Nexive package without a tracking number is not possible. The tracking number is essential for accessing detailed information about the shipment's status and location.
When tracking a Nexive package, you may encounter various statuses, including
Delays can occur due to high volume periods, customs processing, or system updates. If your package is delayed, contact Nexive's customer service for assistance.
Delivery times vary based on the service chosen and the destination. Domestic deliveries typically take 3 to 5 working days, while international deliveries can take approximately 2 weeks.
Nexive offers flexible delivery times, with express services delivering within 24 hours and standard services typically taking 3 to 5 working days.
Nexive provides a range of shipping services tailored to different needs, including express services for urgent shipments and standard services for cost-effective solutions.
This service is perfect for urgent shipments, offering fast delivery options including weekend deliveries.
Standard service typically takes 3 to 5 working days for domestic shipments.
Nexive offers international shipping options to over 220 countries, with varying delivery times based on the destination.
If you encounter issues with your delivery
Nexive's customer service can be reached through the following methods
Customer service is available from Monday to Saturday, 8 am to 8 pm.
Misplaced packages can be stressful. Here are the steps you can take to locate your missing package
Here’s a quick reference for reaching the operator for different needs
You can reach Nexive customer service at +39 02 82443399, available Monday to Saturday from 08:00 to 20:00 Italian time.
For official communications, you can use their certified . Their legal address is Strada Chiesanuova 25, 46100 Mantova (MN), Italy.
