Track Kerry Express Thailand Package

KEX (formerly Kerry Express Thailand)

KEX specializes in express parcel delivery, catering to Consumer-to-Consumer (C2C), Business-to-Consumer (B2C), and Business-to-Business (B2B) segments. The company is recognized for its next-day delivery services, covering 99.9% of the Thai population, and boasts a high first-attempt delivery success rate of 97%.

KEX Tracking

KEX provides a tracking system that allows customers to monitor their parcels in real-time. By entering the Air Waybill (AWB) number or tracking number on the official KEX website, customers can access detailed information about their shipments.

How to Track a KEX Package?

To track a KEX package: Visit the official KEX website, locate the tracking section, enter your AWB or tracking number, and click on the "Track" button to view the status of your parcel.

KEX Tracking Number Format

KEX tracking numbers typically consist of 12 digits, starting with "1" or "2". For example, a tracking number might look like "1234 5678 9012".

Tracking Without a Tracking Number

Without a tracking number, it is challenging to track a KEX package. The tracking number is essential for accessing detailed shipment information. If you don't have the tracking number, consider contacting KEX customer service for assistance.

Delivery Timeframes

KEX offers next-day delivery services, ensuring parcels are delivered the following business day. For international shipments, delivery times may vary depending on the destination and customs processes.

Delivery Times

KEX operates daily, including weekends and public holidays, to provide timely deliveries. Standard operating hours are from 8:30 AM to 6:00 PM.

Shipping Services

KEX offers a variety of shipping services, including

  • Next-Day Delivery Ensures parcels are delivered the next business day.
  • Cash-on-Delivery (COD) Allows recipients to pay for parcels upon delivery.
  • Over-the-Counter Parcel Service (C2C) Provides parcel drop-off and pick-up services at local KEX facilities.

International Shipping

KEX provides international shipping services to several countries, including Hong Kong, Taiwan, Vietnam, Cambodia, and Malaysia. Delivery times and services may vary based on the destination and customs regulations.

Common Tracking Statuses

Common tracking statuses include

  • In Transit The parcel is on its way to the destination.
  • Out for Delivery The parcel is with the delivery driver and will be delivered soon.
  • Delivered The parcel has been successfully delivered.
  • Exception There is an issue with the delivery, such as a delay or address problem.

Delays or Stuck Packages

If your KEX package is delayed or appears stuck, consider the following steps: Check tracking information, contact customer service, and verify address details.

Delivery Issues – What to Do?

If you encounter delivery issues, contact KEX customer service or visit a local KEX service point for assistance regarding your parcel.

Contacting KEX Customer Service

For inquiries or assistance, you can contact KEX customer service through the following channels

  • Phone Dial 1217 for prompt support.
  • Email Send your queries to [email protected].
  • Head Office Address 906, 9/F, Chao Phya Tower, 89 Soi Wat Suan Plu, Charoen Krung Road, Bangrak, Bangkok 10500, Thailand.