Joom is a global cross-border marketplace that connects consumers with sellers worldwide, offering a vast array of products at competitive prices. The company operates internationally, with offices in Portugal, China, Brazil, Mexico, Germany, and Latvia. Its headquarters are located in Lisbon, Portugal.
Joom provides tracking services for orders placed through its platform. Customers can monitor the status and location of their shipments directly via the Joom website or mobile app. The tracking information is sourced from postal services and may experience slight delays in updates.
Navigate to "My Orders," select the specific order, and scroll down to the "Tracking" section to view the current status.
Go to "My Orders," choose the relevant order, and tap on "Package Tracking" to see detailed information.
For a comprehensive view of your parcel's journey, tap "Track Parcel" (Android) or "Show More" (iOS) within the app.
Joom's tracking numbers vary depending on the courier service used. Common formats include
Without a tracking number, it is challenging to monitor the status of a Joom package. The tracking number is essential for accessing detailed shipment information. If you haven't received a tracking number, consider reaching out to Joom's customer support for assistance.
Delivery times on Joom vary based on the seller's location, the shipping method chosen, and the destination country. While Joom strives to provide timely deliveries, actual shipping durations can differ.
Delivery times depend on various factors, including the seller's location, chosen shipping method, and destination country. Joom aims to provide timely deliveries, but actual shipping durations can vary.
Joom's tracking statuses may include
Delays can occur due to customs processing, high shipping volume, or courier issues. If your package is delayed, monitor the tracking information and contact Joom's customer support for assistance.
Check tracking information, contact Joom support, and review delivery policies for assistance with delivery issues.
You can contact Joom's customer support via email at [email protected] for assistance.
