Serpost, officially known as Servicios Postales del Perú, S.A., is the state-owned postal service and courier of Peru. Established on November 5, 1991, it succeeded the Dirección General de Correos y Telégrafos, which had monopolized the postal service in Peru since 1916. Serpost is dedicated to providing services such as correspondence, money orders, and both national and international parcel deliveries, fulfilling the functions of the Universal Postal Service.
Serpost offers a tracking system that allows customers to monitor the status of their shipments. By entering the tracking number on their official website, users can access real-time updates on their packages. This system provides information on the current location and expected delivery date of the shipment.
Visit the official Serpost website and navigate to the "Track a Shipment" section to enter your tracking number.
Use the Serpost mobile app to track your package on the go by entering your tracking number.
Call Serpost customer service for assistance with tracking your package.
This service provides additional features like notifications and updates for your shipments.
Serpost tracking numbers typically begin with the letters "R," "C," or "E," followed by an alphanumeric sequence. These numbers are essential for tracking shipments through Serpost's system.
Tracking a Serpost package requires the tracking number. Without it, the system cannot provide tracking information. If you don't have the tracking number, it's advisable to contact the sender or merchant to obtain it.
Delivery times with Serpost vary depending on the type of service selected and the destination
Common tracking statuses include
Delays or stagnant tracking statuses can occur due to various reasons, including high shipment volumes during peak seasons, customs inspections for international shipments, address issues or incorrect information, and operational challenges within Serpost or partner networks.
If you encounter delivery issues, check the tracking status for updates, contact Serpost's customer service for assistance, ensure the delivery address provided is accurate, and if the package is held in customs, contact the relevant customs authority.
You can reach Serpost's customer service through the following channels: Phone: (+51) 511-5000 , Address: Av. Tomás Valle S/N, Interior del Aeropuerto Internacional Jorge Chávez, Callao, Perú.
Here’s a quick reference for reaching the operator for different needs
You can reach Serpost by calling their Central Telefónica at +51 1 511-5000 or their Call Center at +51 1 511-5110.
For email inquiries, you can contact Customer Service at [email protected] or reach out to the Legal Department at [email protected].
