Mondial Relay is a France-based international package delivery company founded in 1997. It offers a network of over 8,000 Points Relais® and 9,000 Lockers across France, with additional locations in Belgium, the Netherlands, Spain, and Portugal. The company provides simple solutions for sending and receiving parcels, catering to both individual customers and e-commerce businesses.
Mondial Relay offers a tracking service for parcels sent through their network. Customers can monitor the status of their shipments in real-time using the tracking number provided at the time of dispatch.
Visit the Mondial Relay website and enter your tracking number to see the status of your package.
Use the Mondial Relay mobile app to track your package on the go. Simply enter your tracking number for updates.
Call customer service for assistance with tracking your package if you encounter issues online.
This service provides enhanced tracking features for peace of mind.
To track a Mondial Relay package
A Mondial Relay tracking number is an 8-digit numerical code assigned to each parcel upon dispatch. This number is used to monitor the parcel's journey through the delivery network.
Without a tracking number, it is not possible to track a Mondial Relay package. If you do not have the tracking number, you should contact the parcel sender or Mondial Relay customer support for assistance.
Delivery times with Mondial Relay vary depending on the destination and the chosen service. For domestic shipments within France, delivery typically takes 3 to 5 working days. International delivery times may vary; for instance, deliveries to Spain usually take 3 to 5 working days.
Common tracking statuses include: Parcel Received, In Transit, Out for Delivery, and Delivered.
Delays or issues with a Mondial Relay package can occur due to various factors, including high parcel volume, address issues, or severe weather conditions.
If you encounter issues with a Mondial Relay delivery, check tracking information, contact customer support, and verify address details.
To contact Mondial Relay customer service, call +33 9 69 32 23 32 or email [email protected]. Customer service is available Monday to Friday from 8 am to 7 pm and Saturday from 8 am to 6 pm.
If your package is lost, check tracking information and contact customer support for assistance.
To change your address, contact Mondial Relay customer service or visit their website for instructions.
Here’s a quick reference for reaching the operator for different needs
You can reach Mondial Relay customer support by phone at the following numbers: France: +33 9 69 32 23 32, Netherlands: +31 76 808 0465, Belgium: +32 23 40 06 10. These lines are open Monday to Friday from 8:00 AM to 7:00 PM, and Saturday from 8:00 AM to 6:00 PM.
For email inquiries, you can contact: France: [email protected], Netherlands: [email protected], Belgium: [email protected].
