DEX-I, also known as DEX International Express, is a logistics company based in China that specializes in international express delivery services, including air and sea freight, cross-border e-commerce warehousing, and supply chain management. They focus on Southeast Asian countries and aim to provide optimized and stable cross-border logistics services to their customers.
DEX-I offers real-time tracking for all shipments, allowing customers to monitor their packages from dispatch to delivery. By entering the unique tracking number provided at the time of shipment, customers can access detailed information about their parcel's journey.
Visit the official DEX-I website, locate the "Track Your Shipment" section, enter your unique tracking number, and click "Track" to view the latest status of your shipment.
Use the DEX-I mobile app to track your package on the go. Simply enter your tracking number to see the status of your shipment.
If you have trouble tracking your package, contact DEX-I customer service for assistance with your tracking number.
A DEX-I tracking number typically consists of a combination of letters and numbers. The exact format may vary, but it is a unique identifier assigned to each package for tracking purposes.
Tracking a DEX-I package without a tracking number is generally not possible. Both senders and receivers should receive a tracking number to monitor the shipment's progress.
Delivery times with DEX-I vary based on the service type, parcel weight, and destination. Generally, domestic shipments within China are delivered within 1-3 business days. International deliveries can range from 3-14 business days, depending on the destination.
Common tracking statuses include
Delays can occur due to various reasons, including customs processing, logistical issues, or high shipping volumes. If your package is delayed or not updating, it's advisable to contact DEX-I's customer service for assistance.
If you encounter issues with your delivery, check the tracking status for updates, contact DEX-I's customer service with your tracking number for assistance, and if the issue persists, consider reaching out to the sender or retailer for further support.
You can contact DEX-I's customer service through the contact details provided on their official website. Having your tracking number ready will expedite the support process.
For urgent inquiries, consider reaching out during business hours for quicker responses.
Here’s how to reach the support if you need any help
