Track UPU Package

UPU

Established in 1874, the Universal Postal Union (UPU) is a specialized agency of the United Nations headquartered in Bern, Switzerland. With 192 member countries, the UPU serves as the primary forum for cooperation between postal sector players, ensuring a universal network of up-to-date products and services. It sets the rules for international mail exchanges and provides technical assistance to improve the quality of service for customers.

UPU Tracking

The UPU offers a Global Track & Trace system that allows users to monitor the status of international mail items. This system provides real-time updates on the location and status of parcels as they move through the global postal network.

How to Track a UPU Package?

To track a UPU package, visit the UPU's Global Track & Trace system, enter your tracking number in the designated field, and click on the "Track" button to view the tracking details of your shipment.

What Does UPU Tracking Number Look Like?

UPU tracking numbers typically consist of 13 characters

Format XX123456789XX

  • First 2 letters: Indicate the package type (e.g., EE for Express Mail, CP for Parcel Post).
  • 9 digits: Uniquely identify the package.
  • Last 2 letters: Represent the ISO code of the origin country (e.g., CN for China, US for the United States).

Examples

  • Express Mail: EE123456789CN
  • Registered Mail: RA123456789GB
  • Parcel Post: CP123456789FR

Can I Track UPU Packages Without a Tracking Number?

Tracking a UPU package without a tracking number is generally not possible. The tracking number is essential for identifying and monitoring the parcel's status within the postal system.

How Long Does UPU Delivery Take?

Delivery times for UPU services vary depending on the origin and destination countries, the type of service chosen, and customs processing times.

UPU Delivery Times

The UPU provides guidelines and standards for international mail delivery times. However, actual delivery times can vary based on factors such as the chosen service type, customs procedures, and local postal operations.

UPU Shipping Services

The UPU oversees various international shipping services, including

  • Express Mail Service (EMS) A fast and reliable service for urgent documents and parcels.
  • Registered Mail Provides a secure method for sending valuable items with tracking and delivery confirmation.
  • Parcel Post A cost-effective option for sending larger items internationally.

Common UPU Tracking Statuses

Common tracking statuses include

  • Pre-Shipment/Pre-Advised The postal service has received shipping information, but the parcel hasn’t been scanned or handed over.
  • Accepted/In-Transit The parcel has been received and is moving within the origin country or toward the destination country.
  • Processed Through Facility/Sorting The parcel has been scanned at a sorting center en route to its destination.
  • Customs Clearance/Customs Delay The parcel is undergoing customs processing, which may cause delays.
  • Out for Delivery The parcel has reached the final delivery center and is being delivered to the recipient.
  • Delivered The parcel has been successfully delivered.
  • Failed Attempt/Delivery Exception Delivery was attempted but unsuccessful.
  • Return to Sender The parcel is being returned to the sender due to delivery issues.
  • Held at Customs The parcel is awaiting additional documentation or payment of duties/taxes.

Why Is My UPU Package Delayed or Stuck?

Delays can occur due to customs processing, transit delays, address issues, or high volume periods.

Problems With Delivery — What to Do?

If you encounter delivery issues, check tracking information, contact the sender, reach out to postal services, or consult UPU resources.

How to Contact UPU Customer Service

For inquiries related to the UPU, you can contact them at Weltpoststrasse 4, 3015 Bern, Switzerland, or call +41 31 350 31 11.