Chronopost is a leading French company specializing in the express delivery of parcels up to 30 kg for both businesses and individuals. Serving 230 countries and territories worldwide, Chronopost manages nearly a million parcels daily, with over 230 million parcels delivered in 2022. As part of the La Poste Group, Chronopost benefits from an extensive network, including approximately 17,000 local points in France, such as agencies, post offices, and Pickup points.
Chronopost offers a tracking service that allows customers to monitor the status and location of their parcels throughout the delivery process. By entering the tracking number provided at the time of shipment, customers can access real-time updates on their shipments.
Text your tracking number to receive updates via text message (message and data rates may apply).
Head to the Chronopost Tracker page. Enter your tracking number to view detailed tracking information for your package.
The carrier’s mobile app guarantees tracking convenience on the go. Scan the tracking barcode or enter the number to see the status of your package.
This add-on service provides extra features like signature confirmation and timely alerts for peace of mind.
Chronopost tracking numbers typically consist of 13 characters, following the format: two letters, nine digits, and two letters (e.g., XX123456789FR).
Tracking a Chronopost package without a tracking number is not possible. The tracking number is essential for accessing detailed information about the shipment's status and location.
Chronopost provides various delivery options, including express services for urgent shipments and standard services for less time-sensitive deliveries. Delivery times are influenced by factors such as the destination, service type, and any customs procedures for international shipments.
Delivery times with Chronopost vary depending on the destination and the specific service chosen. For domestic shipments within France, Chronopost offers next-day delivery options.
Chronopost tracking statuses include
Delays or issues with Chronopost packages can occur due to various factors, including customs procedures, weather conditions, and operational issues. For specific concerns about a delayed or stuck package, it's advisable to contact Chronopost customer service for assistance.
Chronopost offers a range of shipping services tailored to different needs, including express delivery, standard delivery, international shipping, and specialized services for temperature-sensitive items.
Fast delivery options for urgent shipments.
Chronopost prioritizes speed, delivering in 1–2 business days across most of France.
Specialized delivery for temperature-sensitive items, ensuring the cold chain is maintained.
If you encounter issues with a Chronopost delivery
You can contact Chronopost customer service through the following methods
Misplaced packages can be stressful. Here are the steps you can take to locate your missing package
Returning a package with Chronopost is usually handled by the seller who provides a return label. If you must use Chronopost services, expect higher costs and complexity compared to domestic returns.
Most locations of Chronopost operate within these hours
Chronopost holidays are non-working. It’s always a good idea to double-check the specific hours of your local agency.
Here’s how to reach the support if you need any help
