Purolator is Canada's leading integrated freight, parcel, and logistics solutions provider, with over 50 years of experience in delivering customer promises. The company operates Canada's largest courier network, delivering to 99.9% of Canadian postal codes. Purolator is committed to sustainability and community well-being, employing over 12,000 individuals across the country.
Purolator offers a comprehensive tracking system that allows customers to monitor their shipments in real-time. By entering a tracking number on their official website, customers can access detailed information about their package's status and location.
Text your tracking number to receive updates via text message (message and data rates may apply).
Head to the Purolator Tracker page. Enter your tracking number to view detailed tracking information for your package.
The carrier’s mobile app guarantees tracking convenience on the go. Scan the tracking barcode or enter the number to see the status of your package.
This add-on service provides extra features like signature confirmation and timely alerts for peace of mind.
Purolator tracking numbers typically consist of 10 to 12 digits, usually starting with "33" followed by 10 numbers. For example: 334939507110. Alternatively, some combinations can consist of alphanumeric digits like ANR, DCM, or CGJ followed by nine digits (e.g., ANR123456789).
Tracking a Purolator package without a tracking number is not possible. The tracking system relies on the unique tracking number assigned to each shipment to provide updates on its status and location.
Common tracking statuses include
Delays or stagnant tracking statuses can occur due to various reasons, including high shipping volumes, weather conditions, and operational issues. For specific concerns, it's advisable to contact Purolator's customer service for assistance.
If you encounter delivery issues, check tracking information, contact customer service, verify the delivery address, and check for delivery notices left by the courier.
Delivery times with Purolator vary depending on the service selected and the destination. For instance, Purolator offers time-definite next-day delivery for certain shipments.
Purolator offers a range of shipping services, including PuroPost and PuroPost Plus for parcel returns, and Purolator E-Ship® Web Services for businesses looking to streamline their shipping processes.
Purolator provides international shipping services, including time-definite next-day delivery and cost-effective ground shipping. Proper customs forms and documentation are essential to ensure timely delivery.
Need it there yesterday? Purolator prioritizes speed, delivering in 1–3 business days across most of Canada.
Typically, delivery is within 2-5 business days across most of Canada. Perfect for those non-urgent shipments.
You can contact Purolator's customer service through the following methods
Misplaced packages can be stressful. Here are the steps you can take to locate your missing package
Moving? Purolator address change is easy
Purolator shipping rates vary
Most locations of Purolator operate within these hours
Purolator holidays are non-working. Yet, it’s always a good idea to double-check the specific hours of your local office.
Here’s how to reach the support if you need any help
