ELogistica is a logistics provider specializing in cross-border e-commerce shipments, offering services such as parcel delivery from worldwide, warehousing, and fulfillment. They provide real-time tracking and customer support to ensure efficient and reliable delivery of goods.
ELogistica offers a tracking system that allows customers to monitor their shipments in real time. By entering the provided tracking number, customers can view the current status and location of their parcels.
To track your ELogistica package: Enter your tracking number into the designated tracking field. Click on the "Track Now" button. View the real-time status, current location, and estimated delivery date of your package.
The specific format of an ELogistica tracking number is not officially published. Typically, tracking numbers consist of a combination of letters and numbers, but the exact structure may vary.
Tracking a parcel without a tracking number is generally not possible. As a sender, you receive a voucher when you hand over your package to ELogistica, and as a receiver, you should receive a tracking number from the sender. If you haven't received a tracking number, it's advisable to contact the store where you purchased your items.
ELogistica packages do not have a guaranteed delivery time. Typically, your package should arrive within a few days. However, in some situations, it can take up to one or two weeks to receive your package. Deliveries are made on working days during normal business hours, from 8 am to 8 pm.
Delivery times can vary based on the destination and other factors. While standard delivery usually takes a few days, it may extend up to one or two weeks in certain cases.
Common tracking statuses include
Delays or status updates may occur due to various reasons, including: Incorrect tracking number entry. Shipment not yet updated in the system. Temporary delays in ELogistica’s tracking system. If your tracking number doesn't work, try again later or contact ELogistica customer support.
If you encounter issues with delivery: Double-check your tracking number for accuracy. Wait a few minutes and try tracking again, as there may be temporary system errors. If the package is damaged, it will be repacked in an ELogistica package center. If the addressee is incorrect, the package will be returned to you. In rare cases, if the package is lost, report it to the seller.
The official contact information for ELogistica customer service is not officially published. For assistance, it's recommended to contact the sender or the store where you purchased your items. You can reach us at 011 4331-5400.
