CTT – Correios de Portugal, S.A. is the national postal service of Portugal, established in 1520 by King Manuel I. It is the oldest company still in operation in Portugal. Over the centuries, CTT has expanded its services to include mail, parcels, express deliveries, financial services, and e-commerce solutions. The company operates a vast network of post offices and retail outlets across Portugal, serving both individuals and businesses. CTT is also listed on the Portuguese stock exchange and has a significant presence in Spain.
CTT provides tracking services for various mail and parcel deliveries, including standard mail, registered mail, and express services. Customers can monitor the status of their shipments through the official CTT website or by contacting customer service. Tracking numbers are typically provided at the time of dispatch and can be used to check the delivery status online.
To track a CTT package: Visit the official CTT website, navigate to the "Track & Trace" section, enter your tracking number in the provided field, and click on "Track" to view the current status and location of your package.
CTT tracking numbers vary depending on the type of service used. For example, registered mail tracking numbers typically consist of 13 characters, starting with two letters, followed by nine digits, and ending with "PT" (e.g., AA123456789PT).
Without a tracking number, it is challenging to track a CTT package. You can contact CTT customer service with details such as the sender's and recipient's information, date of dispatch, and type of service used for assistance.
Delivery times with CTT depend on the type of service chosen: Standard Mail typically delivered within 2-3 business days for domestic shipments; Registered Mail generally delivered within 2-3 business days domestically; Express Services offer faster delivery, often within 1-2 business days for domestic shipments.
CTT operates during standard business hours, Monday through Friday, with some services available on Saturdays. Delivery times can vary based on the service chosen and the destination. For example, express services may offer same-day or next-day delivery, while standard mail may take longer.
CTT offers a range of shipping services, including Standard Mail for regular mail deliveries, Registered Mail for tracking and delivery confirmation, Express Services for urgent shipments, EMS for international express shipping, and logistics and e-commerce solutions tailored for businesses.
CTT provides international shipping services through its EMS and other international options. EMS offers fast and reliable delivery to numerous countries worldwide. International shipping times and costs vary based on the destination and service selected.
Common tracking statuses include "Item Accepted", "In Transit", "Out for Delivery", "Delivered", and "Exception". For specific tracking statuses and their meanings, refer to the CTT website or contact customer service.
Delays or issues with CTT packages can occur due to various reasons, including incorrect address information, customs delays, high volume periods, weather conditions, and operational issues. For specific information regarding your shipment, contact CTT customer service.
If you encounter delivery issues, check tracking information, verify address details, contact CTT customer service with your tracking number, or visit your local post office if the item is held at a local facility.
CTT customer service can be reached through the following methods
For specific inquiries or assistance, it's advisable to contact CTT directly using the provided contact details.
