CollectCo is a network of collection centres offering parcel delivery and collection services across Malaysia. Established in 2016, the company aims to revolutionise last-mile e-fulfilment in the ASEAN region by providing convenient parcel services. Their mission is to empower retailers to thrive in the digital era through parcel services.
CollectCo provides a tracking system that allows customers to monitor their parcels in real-time. Once a parcel is dispatched, a tracking number is generated, enabling both senders and recipients to check the status of the delivery.
To track a CollectCo package, obtain the tracking number associated with your parcel, visit the official CollectCo website, enter the tracking number into the designated tracking field, and click on the "Track" button to view the current status of your parcel.
The specific format of a CollectCo tracking number is not officially published. However, it is typically provided to the sender upon dispatch and to the recipient via email or SMS notification.
Tracking a CollectCo package without a tracking number is generally not possible. If you haven't received a tracking number, it's advisable to contact the sender or the retailer from whom you made the purchase.
The delivery time for CollectCo parcels varies depending on the destination and the specific courier service used. For domestic deliveries within Malaysia, parcels are typically delivered the next day within the Klang Valley if dropped off before 10 am.
CollectCo offers flexible delivery times to accommodate customers' needs. Many of their collection centres operate from early morning until late evening, providing convenient options for parcel drop-off and collection.
CollectCo provides a range of shipping services, including domestic delivery, international delivery, packaging services, and bill payment and top-up services.
CollectCo offers international shipping services, allowing customers to send parcels to various countries. The delivery times and costs for international shipments depend on the destination and the specific courier service chosen.
Common tracking statuses for CollectCo parcels include In Transit, Out for Delivery, Delivered, and Exception.
Delays or issues with CollectCo packages can occur due to various factors, including address issues, high volume periods, weather conditions, and operational challenges.
If you encounter issues with a CollectCo delivery, check tracking information, contact customer service, and verify address details.
You can contact CollectCo's customer service through phone, email, or live chat. Customer service is available from 9 AM to 6 PM (Monday to Friday) and 9 AM to 12 PM (Saturday).
For assistance, reach out to +6016-928 5961 or email [email protected].
