CX Cargo is the air cargo division of Cathay Pacific Airways, offering a comprehensive range of logistics services, including air freight, sea freight, road freight, warehousing, and rail transport. Established in 2008, CX Cargo has been pioneering the industry in Europe for over 20 years, delivering value products within given time frames consistently. The company is renowned for the high security of its items against piracy and counterfeiting. CX Cargo provides rapid, reliable, time-definite delivery to more than 63 countries and territories, connecting markets that comprise more than 70 percent of the world's gross domestic product within one to three business days.
CX Cargo offers a tracking service that allows customers to monitor their shipments in real time. By entering the Air Waybill (AWB) number on the official CX Cargo website, customers can view the current status and location of their cargo.
Visit the official CX Cargo website and navigate to the "Track your shipment" section. Enter your Air Waybill (AWB) number to view the current status.
For detailed tracking, download the CX Cargo mobile application. It allows users to track multiple AWBs, save favorites, and receive notifications.
If you have issues tracking your package, contact CX Cargo customer service for assistance.
A CX Cargo tracking number, known as an Air Waybill (AWB) number, typically consists of 11 digits. The first three digits represent the airline code (160 for Cathay Pacific), followed by an 8-digit unique number assigned to the shipment. For example, an AWB number might look like 160-12345678.
Without a tracking number, it is challenging to track a CX Cargo package. The tracking number is essential for accessing detailed shipment information. If you do not have the tracking number, it is recommended to contact CX Cargo customer service for assistance.
When tracking a CX Cargo shipment, you may encounter the following statuses
Several factors can cause delays or issues with CX Cargo shipments, including customs processing, weather conditions, operational issues, and incorrect information. If your package is delayed or stuck, it is advisable to contact CX Cargo customer service for assistance.
Delivery times with CX Cargo vary depending on the destination and the service selected. Standard Shipping takes 3-7 business days, Express Shipping takes 1-3 business days, and International Shipping can take 5-14 business days.
CX Cargo offers various delivery options to meet different needs, including Same Day Delivery, 2 Hours Rush, Specific Delivery Slot, and 3 Hours Express. These services are designed to provide flexibility and meet various customer requirements.
CX Cargo offers a comprehensive suite of shipping services, including air freight, sea freight, road freight, warehousing, and rail transport. These services are designed to cater to a wide range of logistics needs, ensuring timely and secure delivery of goods.
For international shipping, CX Cargo provides services to over 63 countries and territories, ensuring efficient and secure delivery.
If you encounter issues with your CX Cargo delivery, consider the following steps
CX Cargo offers multiple ways to contact their customer service
Misplaced packages can be stressful. Here are the steps you can take to locate your missing package
Here’s a quick reference for reaching the operator for different needs
You can reach Cargo X at +39 02.8239.7048 from Monday to Friday.
For CX Freight Forwarding (Cambodia) Co., Ltd, you can contact them via phone at (+855) 77 677 178 or (+855) 76 888 3898.
You can email Cargo Express at [email protected] or CX Freight Forwarding at [email protected].
