Shippit is a commerce delivery platform that partners with over 4,000 retailers across Australia, New Zealand, Singapore, and Malaysia to streamline their fulfilment and shipping processes. Founded in 2014, Shippit has grown to power over 100 million deliveries annually, making it the leading platform in its sector. Their mission is to bring people and goods together in the most efficient way possible.
Shippit offers a comprehensive tracking system that provides real-time updates on shipments. Customers receive notifications via or SMS with tracking information, allowing them to monitor their parcels as they move through the delivery network. Additionally, Shippit provides a "Track my package" page on their website, where users can enter their tracking number to view the status of their delivery.
To track a Shippit package, locate the tracking number provided in the or SMS notification you received when your parcel was shipped. Visit the "Track my package" page on the Shippit website and enter your tracking number in the designated field to view the current status and location of your delivery.
Shippit tracking numbers typically start with "PP" followed by a combination of letters and numbers. This unique identifier allows you to monitor your parcel's journey through the delivery network.
Tracking a Shippit package without a tracking number is not possible. The tracking number is essential for accessing real-time updates and information about your delivery. If you haven't received a tracking number, it's advisable to contact the merchant from whom you purchased the goods, as they can provide you with the necessary details.
Delivery times with Shippit vary depending on the service level chosen and the destination. For domestic shipments, standard delivery typically takes around 5 business days, while express services can deliver within 2 to 4 business days. Same-day delivery options are also available in certain areas. International shipments usually arrive within 7 to 15 business days. Please note that these times are estimates and can vary based on factors such as the specific courier used and external conditions.
Shippit offers various delivery options to cater to different needs
Shippit offers a range of shipping services, including
Shippit supports international shipping, offering delivery times ranging from 7 to 15 business days, depending on the destination. This service enables retailers to expand their reach and cater to a global customer base.
Common tracking statuses include: In Transit, Out for Delivery, Delivered, and Exception. For a comprehensive list of tracking statuses and their meanings, please refer to the Shippit Help Centre.
Delays or issues with Shippit packages can occur due to various factors, including carrier delays, address issues, and high volume periods. If your package is delayed or stuck, it's advisable to contact the merchant from whom you purchased the goods, as they can provide assistance and further information.
If you encounter issues with your delivery, contact the merchant for assistance, check tracking information, or reach out to Shippit support if the issue persists.
To contact Shippit customer service, visit the tracking page for your parcel. Click on "Get shipping help" to open a support request with the Shippit team. Alternatively, you can visit the Shippit Help Centre for comprehensive guides and troubleshooting tips.
Australia Phone: +61 1300 467 447
Australia
For immediate assistance, check the Shippit Help Centre for FAQs and support options.
