Pickupp is a technology-enabled delivery provider established in 2016, serving over 50,000 merchants across Hong Kong, Singapore, and Malaysia. The company offers on-demand, door-to-door delivery services, specializing in 4-hour same-day and next-day deliveries. Pickupp aims to redefine logistics through technology and transparency, supporting thousands of businesses with delivery solutions that optimize efficiency and improve logistics cost savings.
Pickupp provides a tracking system that allows customers to monitor their parcels in real-time. By entering the unique tracking number provided at the time of booking, customers can access detailed information about their shipment's status, including pick-up confirmation, in-transit scans, and estimated delivery time.
To track your Pickupp package, visit the official Pickupp website, locate the "Track Your Order" section, enter your unique tracking number into the designated search field, and click the "Track" button to view the latest delivery status and real-time updates of your package.
A Pickupp tracking number is a unique alphanumeric code assigned to each shipment. It typically consists of a combination of letters and numbers, allowing customers and recipients to monitor the real-time location and delivery status of their package from dispatch to final delivery.
Tracking a Pickupp package without a tracking number is generally not possible. Both the sender and recipient should receive a tracking number. If you haven't received one, it's advisable to contact the sender or the retailer from whom you purchased the item to obtain the tracking number.
Pickupp offers various delivery services with different timeframes: Express Delivery delivers within 2 to 4 hours, Standard Delivery is next-day delivery across urban areas, and International Delivery reaches over 200 regions worldwide, with the fastest delivery time being 3 days.
Delivery times vary based on the service chosen: Express Delivery takes 2 to 4 hours, Standard Delivery is next-day delivery, and International Delivery has a fastest delivery time of 3 days.
Common tracking statuses include: Order Received, In Transit, Out for Delivery, and Delivered. For real-time updates, customers can track their parcels using the unique tracking number provided at the time of booking.
Delays or stagnant statuses can occur due to various reasons, including high volume during peak periods, adverse weather conditions, or operational issues. If your package status remains unchanged for an extended period, it's advisable to contact Pickupp's customer service for assistance.
If you encounter issues with your delivery, check tracking information, contact customer service, and provide details such as your tracking number and any relevant information ready.
You can contact Pickupp's customer service through email, phone, or live chat available 24/7 via the Pickupp website or app for instant support.
Misplaced packages can be stressful. Here are the steps you can take to locate your missing package: Check again, look around your delivery location, and file a Missing Mail Search online at MissingMail.USPS.com.
Moving? Changing your address with Pickupp is easy. Head to the Pickupp website to submit your change of address request online or visit your local service point for assistance.
Always double-check the specific hours of your local service point for any updates or changes.
Pickupp shipping rates vary based on the weight and size of your package, the speed of delivery, and the distance of shipping. Generally, heavier and larger packages cost more, and faster options are more expensive than slower ones.
Here’s a quick reference for reaching Pickupp for different needs
Technical Support: For help with the website, online tools, or applications, call +852 1234 5678.
Domestic & International Tracking: If you have questions other than simply tracking, call for assistance.
