HX Express is a logistics provider specializing in cross-border e-commerce shipments, particularly from China. They offer parcel delivery, warehousing, fulfillment services, and real-time tracking to ensure efficient and secure shipping solutions for businesses and individuals engaged in global trade.
To track your HX Express package, visit their official website and enter your tracking number in the designated field. This will provide you with real-time updates on your shipment's status and location.
Text your tracking number to receive updates via text message (message and data rates may apply).
Head to the HX Express Tracker page. Enter your tracking number to view detailed tracking information for your package.
Use the HX Express mobile app to track your package on the go. Enter your tracking number to see the status of your shipment.
This service provides extra features like signature confirmation and timely alerts for peace of mind.
HX Express tracking numbers typically consist of a combination of letters and numbers. The exact format may vary, but they are usually alphanumeric sequences provided at the time of shipment.
Tracking a package without a tracking number is generally not possible. The tracking number is essential for monitoring the status and location of your shipment. If you haven't received a tracking number, it's advisable to contact the sender or the retailer from whom you made the purchase to obtain it.
Delivery times depend on the shipping method selected and the destination country. Standard delivery usually ranges from 5 to 15 business days, while expedited options may offer faster delivery. For specific delivery times, consult the shipping information provided during the checkout process.
Common tracking statuses include
Delays can occur due to various factors, including customs processing, weather conditions, or logistical issues. If your package is delayed or appears stuck, it's advisable to check the tracking information for updates or contact HX Express customer service for assistance.
Delivery times with HX Express can vary based on the destination and shipping method chosen. Standard delivery typically takes between 5 to 15 business days. Processing time is usually 1 to 3 business days. For more precise delivery estimates, refer to the shipping details provided at the time of purchase.
HX Express offers a range of shipping services, including Standard Delivery, Expedited Shipping, and Freight Shipping for large or heavy items requiring specialized handling.
Economical option with delivery times ranging from 5 to 15 business days.
Faster delivery for urgent shipments.
For large or heavy items requiring specialized handling.
If you encounter issues with delivery, such as non-receipt of the package or damage, contact HX Express customer service promptly.
They can provide guidance on resolving the issue, including initiating claims for damaged shipments or investigating delivery discrepancies.
You can contact HX Express customer service through the following methods
Customer service is available to assist with inquiries, tracking issues, and other concerns related to your shipments.
Delays can occur due to various factors, including customs processing, weather conditions, or logistical issues. If your package is delayed or appears stuck, it's advisable to check the tracking information for updates or contact HX Express customer service for assistance.
Returning a package with HX Express can be tricky. Usually, the seller handles returns and provides a label. Contact them first. If you must use HX Express services, expect higher costs and complexity compared to domestic returns. Consider other carriers before you proceed.
Here’s a quick reference for reaching the operator for different needs
You can reach HX Express customer service at +86 20 38063110 for general inquiries. If you are in Singapore, you can call +65 8802 5487. For inquiries related to the Dongguan office, you can also use +86 20 3806 3110.
For Southeast Asia inquiries, you can email at [email protected]. For regions outside Southeast Asia, please use [email protected].
