Route is a package protection and tracking service that partners with retailers to offer customers a seamless post-purchase experience. By integrating Route, customers can track all their online orders in one place and have the option to protect their purchases against loss, theft, or damage.
Route provides a comprehensive tracking solution that consolidates all your online orders into a single, user-friendly interface. This service offers real-time updates, allowing you to monitor your packages' progress from dispatch to delivery.
Visit the Route website and log into your account. Navigate to the "Where is my package" section to view the status of your orders.
Download the Route app from your device's app store. After logging in, you can view all your orders and their current statuses.
Route provides a unique tracking number for each order, which can be found in your Route account or the Route app. This number allows you to monitor your package's journey in real-time.
Typically, a tracking number is required to monitor the progress of your package. If you don't have a tracking number, check your email for dispatch notifications from the retailer or Route, as they often include tracking details.
Delivery times depend on the retailer's shipping policies and the chosen shipping method. Route itself does not handle shipping but provides tracking and protection services for packages shipped by participating retailers.
As Route is a tracking and protection service, delivery times are determined by the retailer's shipping options and the carrier used. For specific delivery times, refer to the retailer's shipping policies or contact their customer service.
Common tracking statuses include
Delays can occur due to various factors, including carrier issues, weather conditions, or incorrect address information. If your package is delayed or stuck, check the tracking details in your Route account or app for updates.
If you encounter delivery issues, check tracking information, contact the retailer, or file a claim with Route if you purchased package protection.
You can contact Route's customer service through the Route app or website. Use the support feature within the app or visit the support section on the Route website for help articles or contact options. You can also reach us at +1-800-123-4567 or [email protected].
