JD Logistics, also known as JINGDONG Logistics, is a leading technology-driven supply chain solutions and logistics services provider. Established in 2007 as an internal department of JD.com, it became a standalone business in 2016. The company was listed on the Hong Kong Stock Exchange in May 2021. As of June 30, 2025, JD Logistics manages over 3,600 warehouses, with a total area exceeding 34 million square meters, covering nearly all regions across China.
JD Logistics offers a comprehensive tracking system that allows customers to monitor their shipments in real-time. By entering the tracking number provided at the time of shipment, customers can access detailed information about their package's status and location.
Visit the official JD Logistics website, navigate to the tracking section, enter your tracking number, and click "Track" to view your shipment status.
Use the JD Logistics mobile app to scan the tracking barcode or enter the tracking number for real-time updates on your package.
Contact JD Logistics customer service for assistance with tracking your package if you encounter any issues.
JD Logistics tracking numbers typically consist of a combination of letters and numbers. The exact format may vary, but they are designed to uniquely identify each shipment within the JD Logistics system.
Without a tracking number, it is challenging to track a JD Logistics package. The tracking number is essential for accessing detailed information about the shipment's status and location.
Common tracking statuses include
Delays or issues with JD Logistics packages can occur due to various reasons, including weather conditions, high shipping volume, address issues, or customs delays for international shipments.
Delivery times with JD Logistics vary depending on the destination, shipping method, and other factors. For domestic shipments within China, JD Logistics offers same-day or next-day delivery in most regions. International delivery times depend on the specific countries involved and the chosen shipping method.
JD Logistics offers a range of shipping services, including domestic shipping, international shipping, same-day and next-day delivery, and specialized services like cold chain logistics and cross-border logistics.
Efficient and reliable delivery within China.
Global shipping solutions to numerous countries and regions.
Fast delivery options for urgent shipments.
If you encounter issues with your JD Logistics delivery
For customer service inquiries, JD Logistics provides the following contact information
Here’s a quick reference for reaching the operator for different needs
For JD Logistics in China, you can reach them at +86-411-39206999. In India, the contact number is +91 9991905090. For Bangladesh, you can call +8801712097427.
You can JD Logistics in China at , and for India, the is . For the United States, you can reach out via at .
