Kenya Post, officially known as the Postal Corporation of Kenya, is a state corporation established under the Postal Corporation of Kenya Act, 1998. Its mission is to provide accessible, affordable, and reliable postal services across Kenya, ensuring that communication through the post office remains a fundamental human right. The corporation offers a wide range of services, including mail and parcel delivery, courier services, and freight forwarding.
Kenya Post provides an online tracking system that allows customers to monitor their shipments in real-time. By entering the 13-character shipment ID, users can access detailed information about their parcels, including current location and delivery status. This service is available for 120 days after the delivery of the shipment.
To track a Kenya Post package, visit the official Kenya Post website, navigate to the "Track Your Shipment" section, enter your 13-character shipment ID in the provided field, and click on the search icon to view the tracking information.
A Kenya Post tracking number is typically a 13-character alphanumeric code provided to the sender upon booking a shipment. This shipment ID is essential for tracking the parcel's journey.
Tracking a Kenya Post package without a valid shipment ID is not possible. The shipment ID is crucial for accessing detailed tracking information.
Delivery times with Kenya Post vary based on the service type and destination: Domestic Deliveries typically take 1 to 3 days, while International Shipments generally range from 7 to 21 days.
Kenya Post operates during the following hours: Weekdays (Monday to Friday): 8:00 AM – 5:00 PM (with a lunch break from 12:00 PM to 1:00 PM). Weekends: Hours vary by location; it's recommended to contact your local post office for specific hours.
Kenya Post offers a variety of shipping services, including Parcel Delivery, Document Delivery, Courier Services, Freight Forwarding, and International Shipping.
Kenya Post provides international shipping services, including Express Mail Service (EMS) and both air and sea freight options.
Common tracking statuses include In Transit, Out for Delivery, Delivered, and Exception.
Delays can occur due to incorrect addresses, customs delays, high volume periods, or adverse weather conditions.
If you encounter issues with a delivery, verify address details, check tracking information, and contact customer service for assistance.
You can contact Kenya Post's customer service through email at [email protected], phone at +254 20 324 2000 or +254 719 072 600, or visit their office at Posta House, Kenyatta Avenue, P.O. Box 34567 GPO, Nairobi, 00100, Kenya.
For more information, visit the official Kenya Post website.
