Directlog is the largest private courier company in Brazil, specializing in deliveries for online sales, catalogs, print media, and television. The company operates over 150 distribution centers across the country, ensuring extensive coverage and efficient service.
Directlog offers a tracking system that allows customers to monitor their shipments in real-time. By entering the tracking number provided at the time of shipment, you can access the current status and location of your package.
To track your Directlog package: Visit the official Directlog website. Navigate to the "Rastrear" (Track) section. Enter your tracking number in the designated field. Click on "Rastrear" to view the tracking information.
Directlog tracking numbers typically follow the format: "AA 9999 9999 99AA," where "A" represents a letter and "9" represents a digit. Ensure you enter the tracking number exactly as provided to obtain accurate tracking information.
Without a tracking number, it is challenging to track a Directlog package. The tracking number is essential for accessing detailed shipment information. If you don't have the tracking number, consider contacting the sender or the retailer from whom you purchased the item to obtain it.
Delivery times with Directlog vary based on the service chosen: Standard Delivery: Packages are typically delivered within 5 to 7 working days. Express Delivery: Packages are usually delivered within 24 to 72 hours.
Directlog operates during standard business hours, with deliveries typically occurring from 8:00 AM to 8:00 PM on weekdays. Delivery times can vary based on the service selected and the destination.
Directlog offers various shipping services, including: Standard Delivery: Cost-effective option suitable for non-urgent shipments. Express Delivery: Faster service for time-sensitive deliveries.
As of now, Directlog primarily operates within Brazil and does not offer international shipping services. The company has not officially published any plans regarding expansion into international markets.
Some common tracking statuses you might encounter include: "Em Rota de Entrega" (Out for Delivery): The package is on its way to the delivery address. "Remessa em Transferência" (Shipment in Transfer): The package is being transferred between facilities.
Delays or statuses indicating a package is "stuck" can occur due to various reasons, including: Incorrect Tracking Number: Ensure the tracking number is entered correctly. System Updates: Sometimes, tracking information may not update immediately due to system processing times.
If you encounter issues with your delivery: Verify Tracking Information: Ensure the tracking number is correct and check the latest updates. Contact the Sender: Reach out to the retailer or sender to confirm shipment details.
For customer service inquiries, you can reach Directlog at
Customer service is available Monday through Saturday from 8:00 AM to 5:00 PM.
