SUMTOM is a logistics company specializing in international express and cross-border e-commerce services. They offer a comprehensive range of shipping solutions, including air, sea, and land freight, overseas warehousing, international small package delivery, and customs clearance for both import and export. Additionally, SUMTOM acts as an agent for major international express carriers such as DHL, UPS, FedEx, and TNT. Their mission is to provide efficient, professional, safe, and reliable one-stop supply chain management services to facilitate global trade for their clients.
SUMTOM offers tracking services that allow customers to monitor their shipments in real-time. By entering a unique tracking number on their official website, customers can access detailed information about their package's status and location.
Text your tracking number to receive updates via text message (message and data rates may apply).
Head to the SUMTOM Tracker page. Enter your tracking number to view detailed tracking information for your package.
The carrier’s mobile app guarantees tracking convenience on the go. Scan the tracking barcode or enter the number to see the status of your package.
This add-on service provides extra features like signature confirmation and timely alerts for peace of mind.
A SUMTOM tracking number is a unique code assigned to your parcel upon shipment. It serves as an identifier that allows you to monitor the real-time progress and current location of your package throughout its journey from origin to destination. The exact format of the tracking number may vary, but it is typically a combination of letters and numbers.
Without a tracking number, it is challenging to track a SUMTOM package. The tracking number is essential for accessing detailed information about your shipment's status and location. If you do not have a tracking number, it is advisable to contact the sender or seller to obtain it.
Common tracking statuses you might encounter include
Delays or issues with a SUMTOM package can occur due to various reasons, including customs processing delays, incorrect or incomplete address information, high shipping volumes during peak seasons, and weather conditions affecting transportation. If your package is delayed or appears stuck, it is advisable to regularly check the tracking updates for any new information. If the status remains unchanged for an unusual period or if an issue is indicated, contact SUMTOM customer service immediately for assistance and to initiate an investigation.
If you encounter problems with your SUMTOM delivery, check the tracking information, contact SUMTOM customer service with your tracking number, verify address details, and be aware of local holidays that might affect delivery times.
Delivery times with SUMTOM vary depending on the chosen service, the distance between the origin and destination countries, and customs procedures. International shipments can generally take from a few business days to several weeks. Exact delivery estimates are usually provided at the time of booking or can be confirmed by contacting SUMTOM directly.
SUMTOM provides a wide range of logistics services, including domestic and international shipping, freight forwarding, warehousing and distribution, customs clearance, and supply chain management. These services are designed to meet various market demands and facilitate efficient global trade.
SUMTOM specializes in international express and cross-border e-commerce logistics. They offer a comprehensive range of shipping services to numerous countries globally, including international air freight, dedicated lines for various regions, and overseas warehousing solutions to facilitate worldwide delivery.
SUMTOM express shipping prioritizes speed, delivering packages in a timely manner across most international destinations.
SUMTOM offers freight forwarding services that manage the logistics of transporting goods from one location to another, ensuring efficient and cost-effective delivery.
You can contact SUMTOM customer service through the following methods
Misplaced packages can be stressful. Here are the steps you can take to locate your missing package
Moving? SUMTOM address change is easy
SUMTOM shipping rates vary
Most locations of SUMTOM operate within these hours
SUMTOM holidays are non-working. Yet, it’s always a good idea to double-check the specific hours of your local office.
Here’s how to reach the support if you need any help
