The South African Post Office (SAPO) is the national postal service of South Africa, operating as a state-owned enterprise. Established in 1792, it is the oldest institution in the country. SAPO provides mail, parcel, and courier services across South Africa and internationally. It employs over 16,480 people and operates more than 1,400 postal outlets throughout the country, ensuring a presence in almost every town and city.
To track a package with SAPO
Text your tracking number to receive updates via text message (message and data rates may apply).
Head to the SAPO Tracker page. Enter your tracking number for detailed tracking information.
The carrier’s mobile app guarantees tracking convenience on the go. Scan the tracking barcode or enter the number to see the status of your package.
This add-on service provides extra features like signature confirmation and timely alerts for peace of mind.
SAPO tracking numbers typically consist of a combination of letters and numbers, such as "AB123456789ZA" for international parcels. The exact format may vary depending on the service used.
Without a tracking number, it is challenging to track a package. SAPO recommends obtaining and retaining the tracking number provided at the time of shipment for accurate tracking information.
Common tracking statuses include
Delays can occur due to various factors, including customs processing, address issues, or high volume periods like holidays.
If you encounter delivery issues, contact SAPO's customer service for assistance, check tracking information, and verify address details.
Delivery times vary based on the service chosen and the destination: Domestic services typically take 3 to 5 business days, while international services depend on the destination country and service selected.
SAPO offers a range of shipping services, including Standard Mail for regular letters, domestic and international parcel services, Speed Services Couriers for faster delivery, and EMS for international express mail services.
This service is perfect for urgent deliveries, ensuring your package arrives quickly.
EMS prioritizes speed, delivering internationally in a timely manner.
Standard Mail is for regular letters and documents, providing a reliable option for everyday mailing needs.
Misplaced packages can be stressful. Here are the steps you can take to locate your missing package
Moving? SAPO address change is easy
SAPO shipping rates vary
Returning a package with SAPO can be tricky. Usually, the seller handles returns and provides a label. Contact them first. If you must use SAPO’s services, expect higher costs and complexity compared to domestic returns.
Most locations of SAPO operate within these hours
SAPO holidays are non-working. Yet, it’s always a good idea to double-check the specific hours of your local post office.
Here’s how to reach the support if you need any help
