Track JX express Package

JX Express

JX Express is a logistics provider specializing in cross-border e-commerce shipments, particularly from Indonesia. They offer parcel delivery services, warehousing, fulfillment, and real-time tracking. Their services cater to both domestic and international shipping needs.

JX Express Tracking

JX Express provides a tracking system that allows customers to monitor their shipments in real-time. By entering the unique tracking number assigned to each package, customers can view the current status, location, and estimated delivery date of their shipments.

Track via Website

Visit the official JX Express website and locate the "Track Your Shipment" section. Enter your unique tracking number and click "Track" to view detailed information.

Track via Phone

You can also track your package by calling JX Express customer service and providing your tracking number.

Mobile Tracking

Use the JX Express mobile app to scan the tracking barcode or enter the tracking number for updates on your shipment.

What Does a JX Express Tracking Number Look Like?

A JX Express tracking number is a unique code assigned to each package, allowing customers to monitor its journey from the point of origin to the final destination. This number is essential for obtaining real-time updates on your shipment’s status.

How to Track Without a Tracking Number?

Tracking a JX Express package without a tracking number is generally not possible. Both the sender and receiver should receive a tracking number for their shipments. If you haven't received a tracking number, it's advisable to contact the sender or the retailer from whom you purchased the goods.

Common Tracking Statuses

Common tracking statuses include

  • Pending Shipment created but not yet picked up.
  • In Transit Package is moving through the logistics chain.
  • Out for Delivery Courier is delivering your parcel today.
  • Delivered Package has arrived at its destination.

Why Is My Package Delayed?

Delays or issues with JX Express packages can occur due to various reasons, including high shipping volumes during peak seasons, customs processing delays for international shipments, incorrect or incomplete shipping information, and unforeseen circumstances such as weather conditions or logistical challenges.

How Long Does Delivery Take?

Delivery times for JX Express shipments vary depending on the origin and destination of the package, as well as the shipping method chosen. For example, a package shipped from China to the United States using JX Express's Economy shipping method typically takes 7-10 business days to arrive.

JX Express Delivery Times

JX Express offers various shipping options, including standard and express services. The delivery times depend on the specific service chosen and the destination. For instance, standard delivery may take several business days, while express services are designed for faster delivery.

JX Express Shipping Services

JX Express provides a range of logistics services, including domestic and international shipping, freight forwarding, warehousing and distribution, customs clearance, order tracking, and customer support.

Domestic Shipping

JX Express offers reliable domestic shipping services to ensure timely delivery within the country.

International Shipping

JX Express facilitates international shipping, handling customs clearance and delivery to various countries.

Package Pickup

JX Express offers package pickup services for added convenience, allowing customers to schedule pickups at their preferred times.

Problems With Delivery — What to Do?

If you encounter issues with your JX Express delivery

  • Check the tracking information for updates.
  • Ensure that the shipping information provided is accurate.
  • Contact JX Express customer service for assistance.

How to Contact JX Express Customer Service

You can contact JX Express customer service through the following methods

  • Phone +86 0755-23509923
  • Email [email protected]
  • Office Address Room 1701, 17th Floor, Xinyuhao Business Building, Huaide South Road, Fuyong Street, Bao’an District, Shenzhen City, China.

How to Find JX Express Lost Packages?

Misplaced packages can be stressful. Here are the steps you can take to locate your missing package

  • Check again: Sometimes, a simple refresh or waiting a day can reveal an update.
  • Look around your delivery location: Ask family members or neighbors if they might have received the package accidentally.
  • File a Missing Mail Search: Submit an application for your JX Express lost package online at MissingMail.JXExpress.com. You’ll need details like the tracking number, mailing date, and recipient information.

What Time Does JX Express Open?

Most locations of JX Express operate within these hours

  • Monday-Friday: 8:00 AM to 5:00 PM local time (might vary slightly)
  • Weekends: Closed.



JX Express holidays are non-working. Yet, it’s always a good idea to double-check the specific hours of your local office.

JX Express Customer Service

Here’s how to reach the support if you need any help

  • 24/7 self-service Get answers anytime by calling JX Express customer service number +86 0755-23509923.
  • Talk to a representative their reps are available Monday-Friday, 8:00 AM to 8:30 PM Eastern Time.