Sri Lanka Post, officially known as the Department of Posts, is the government-operated postal system of Sri Lanka. Established in 1798, it is one of the oldest government departments in the country. The General Post Office, located in Colombo, serves as its headquarters. The department operates under the Ministry of Information and Mass Media and employs over 22,000 staff members across 4,738 post offices nationwide.
Sri Lanka Post offers tracking services for both domestic and international mail. Customers can monitor the status of their parcels through the official tracking system provided by the department. This service allows senders and recipients to stay informed about the progress and delivery status of their items.
To track a package with Sri Lanka Post: Visit the official Sri Lanka Post website. Navigate to the "Track & Trace" section. Enter the tracking number provided at the time of dispatch. Click on the "Track" button to view the current status of your package. This system provides real-time updates on the location and estimated delivery of your item.
Sri Lanka Post tracking numbers typically consist of a combination of letters and numbers. For example, a standard tracking number might look like "CP123456789LK," where
Without a tracking number, it is challenging to track a package through Sri Lanka Post's official system. The tracking number serves as a unique identifier for each item, enabling precise monitoring. If you have misplaced your tracking number, it's advisable to contact the sender or the post office where the item was dispatched to retrieve this information.
Delivery times with Sri Lanka Post vary based on the type of service chosen and the destination: Local Deliveries: Generally, domestic mail is delivered within 2 to 5 business days. International Deliveries: International shipping times depend on the destination country and the service selected. For instance, EMS (Express Mail Service) items are typically accepted until 15 December 2025 for destinations like the United States.
Specific delivery times can vary based on the service used
Sri Lanka Post provides a range of shipping services to cater to various needs
Sri Lanka Post facilitates international shipping through services like EMS, which provides expedited delivery to numerous countries. For example, EMS items to the United States are accepted until 15 December 2025. Customers can choose from various international shipping options based on their needs and the destination country's regulations.
When tracking a package with Sri Lanka Post, you may encounter the following statuses
Delays or items appearing "stuck" in the tracking system can occur due to several reasons: Customs Processing: International shipments may experience delays during customs clearance. High Volume Periods: During peak times, such as the holiday season, increased mail volume can lead to slower processing. Address Issues: Incomplete or incorrect addresses can cause delivery delays. Operational Challenges: Unforeseen events, such as natural disasters or strikes, can impact delivery times. If your package is delayed, it's advisable to contact Sri Lanka Post's customer service for assistance.
If you encounter issues with delivery: Check Tracking Information: Review the latest updates on the tracking system. Contact Customer Service: Reach out to Sri Lanka Post's customer service for assistance. Visit the Local Post Office: If the item is marked as "Out for Delivery," visiting the local post office may provide additional information. For international shipments, contacting the destination country's postal service can also offer insights.
For inquiries or assistance, you can contact Sri Lanka Post through the following methods: Phone: +94 011 2328301-3 Fax: +94 011 2440555 Email: [email protected] or [email protected] Address: Post Master General, Postal Headquarters, D.R. Wijewardena Mawatha, Colombo 10, 001000, Sri Lanka.
