Colissimo is the parcel delivery service of La Poste, the national postal service of France. It specializes in both domestic and international shipping, offering a range of services tailored to meet various customer needs. Colissimo provides options such as home delivery, delivery to pick-up points, and express shipping, ensuring packages reach their destinations reliably and efficiently.
Colissimo offers real-time tracking for parcels, allowing customers to monitor their shipments throughout the delivery process. Each package is assigned a unique tracking number, which can be used to access detailed information about its status and location.
To track a Colissimo package: Visit the official Colissimo website. Enter the 13-character tracking number provided at the time of shipment. Click on the "Track" button to view the real-time status and location of your parcel.
A Colissimo tracking number typically consists of 13 characters, starting with two letters, followed by nine digits, and ending with two letters (e.g., "AB123456789FR"). This format is standard for Colissimo shipments.
Tracking a Colissimo package without a tracking number is not possible. The tracking number is essential for accessing detailed information about the shipment's status and location.
Delivery times for Colissimo vary based on the destination and the specific service chosen: Domestic Deliveries: Typically take about 2 to 3 working days. International Deliveries: Range from 4 to 21 working days, depending on the destination country and service level selected.
Colissimo operates Monday through Friday, with deliveries usually occurring between 9:00 AM and 7:00 PM. There are no deliveries on Sundays or public holidays. Specific delivery times may vary based on the destination and chosen service.
Colissimo offers a variety of shipping services, including: Home Delivery: Direct delivery to the recipient's address. Pick-Up Points: Delivery to designated pick-up locations for customer convenience. Express Shipping: Faster delivery options for urgent shipments.
Colissimo provides international shipping services to over 230 countries, offering various delivery options to meet different needs. International delivery times and costs depend on the destination and the specific service chosen.
Common tracking statuses include: "En traitement" (In processing): The parcel is being processed at a Colissimo sorting center. "En cours d'acheminement" (In transit): The parcel is on its way to the destination. "Livré" (Delivered): The parcel has been delivered to the recipient.
Delays or issues with Colissimo packages can occur due to various factors, including: Customs Clearance: International shipments may experience delays during customs processing. Incorrect or Incomplete Address: Issues with the delivery address can cause delays. High Shipping Volume: Peak periods can lead to longer processing times.
If you encounter delivery issues: Check Tracking Information: Review the latest updates on your parcel's status. Contact Colissimo Customer Service: Reach out for assistance regarding your shipment. File a Claim: If necessary, initiate a claim for lost or damaged items.
Colissimo's customer service can be reached through the following methods: Phone: For France: 3631; from abroad: +33 970 831 831. Email: [email protected]. Mail: Service Clients – 99999 LA POSTE.
Please note that the information provided is based on the official Colissimo website. For the most accurate and up-to-date details, it's recommended to consult their official resources directly.
